Refund Policy
1. Returns & Refunds Eligibility We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund or exchange under the following conditions:
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Items must be returned within 30 days of delivery.
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Certain items, such as perishable goods, intimate apparel, and custom-made products, are non-refundable.
2. Refund Process To initiate a refund, please follow these steps:
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Contact us at mistertyaugustin@gmail.com with your order number and reason for the return.
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Once your request is approved, we will provide you with return instructions.
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The customer is responsible for return shipping costs unless the item received was defective or incorrect.
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After we receive and inspect the item, we will process the refund to your original payment method within 5-10 business days.
3. Late or Missing Refunds If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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If you have done all of this and still have not received your refund, please contact us at mistertyaugustin@gmail.com.
4. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, contact us at mistertyaugustin@gmail.com within 7 days of receiving the item.
5. Cancellations Orders can be canceled within 24 hours of purchase for a full refund. After this period, we may not be able to process cancellations as the order may have already been shipped.
6. Contact Us If you have any questions regarding our refund policy, please contact us at:
Thank you for shopping with Bab&Shop!
